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Need help with your order, finding a lotion or salon trade? Get in touch.
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Questions about a tanning product, delivery, wholesale supply or your order? Send our team a message and we will help you find the right next step.
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Quick answers
Common questions about deliveries and returns.
How long do I have to return an unwanted product?
UK consumer online orders generally have a 14-day cancellation period from receipt. Tell us within that period and return the item within a further 14 days, subject to applicable exceptions. Your statutory rights remain unaffected.
Who pays for return postage?
For a change-of-mind return, you pay the direct return postage cost where this was explained before purchase. We cover reasonable return costs for items that are faulty, damaged or incorrectly supplied where legally required.
Can I return an opened tanning lotion?
Where a cosmetic item was supplied with a hygiene seal and is unsuitable for return for health or hygiene reasons once unsealed, the cancellation right may be lost when that seal is broken after delivery. This does not affect rights for faulty or misdescribed goods.
Will I pay import duties on international orders?
Where your order is shipped on a duties-unpaid basis, you may need to pay local import VAT, customs duties and clearance fees to your carrier or local authority. Any taxes collected at checkout will be shown there. Check your order summary and delivery policy before purchasing.